Refund policy

Return & Refund Policy

We want you to love your Pelora purchase. If you are not completely satisfied, you can return it within 30 days of delivery.

Eligibility

To be eligible for a return, the item must be unused, in its original condition and packaging. Please contact us before sending anything back so we can confirm your return.

How to start a return

Email us at pelora.store7@gmail.com with your order number and the reason for your return. We will reply with return instructions within 2 business days.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping is non-refundable unless the item arrived damaged or incorrect.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not as ordered, email pelora.store7@gmail.com within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund.

Return shipping

Unless the return is due to our error, return shipping costs are the responsibility of the customer.

Contact

Questions? Email pelora.store7@gmail.com.